Reprint Policy
Last updated: September 2026
Our commitment
We review every order before it goes to print. If a finished order has a production error on our end — a misprint, a defect in materials, or an item that doesn't match the specifications and artwork you approved — we will reprint it at no additional cost.
What's covered
- Printing errors, defects, or damage that occurred during production
- An order that doesn't match the options, size, or quantity you ordered
- An order that doesn't match the artwork or proof you approved
What's not covered
- Errors in the artwork, text, or design you supplied or approved — including typos, low-resolution images, or incorrect information — since we print exactly what you approve
- Color variation between your screen and the final printed piece
- Orders reported after the order's approval or delivery window has passed
How to request a reprint
Contact us as soon as you notice an issue, with your order number and photos of the printed piece where applicable. We'll review the order against the artwork and specifications on file and follow up with next steps.
Email us at info@metroprintmkt.com.