Refund Policy

Custom print orders

Because most of our products are printed to your specifications after you approve your artwork, we generally can't offer a refund once production has started. If there's a production error on our end, see our Reprint Policy — we'll make it right with a reprint, and a refund where a reprint isn't practical.

Before production starts

If you need to cancel an order before it has entered production — including an order that is still waiting for artwork or a design — contact us as soon as possible. We'll cancel and refund orders that haven't yet started production.

Design service fees

The "Design it for me" fee covers our designer's time. If you cancel before any design work has begun, that fee is refundable. Once a designer has started work on your project, the fee is non-refundable.

How refunds are issued

Approved refunds are issued to your original payment method through Stripe. Processing times depend on your bank or card issuer, typically 5–10 business days.

Custom print orders

Before production starts

Design service fees

How refunds are issued

Questions